1181 Drivers Forum

So, my benefit year ends tomorrow. I've heard of people opening new books with no problem to people just continuing to claim after their BYE, and all kinds of horror stories in between.

The DOL t weet below seems to contradict itself. But my question is this: If you don't open a new book, past weeks will count toward your normal 26 weeks after which extended benefits will kick in.

If you DO open a new book, your 26 weeks will start with that new claim and you will have a full 26 weeks of benefits to exhaust before you start using up your extended benefits. This would really only matter in the worst case scenario if we don't go back to work.

Also, referring to opening a new claim, the last sentence of the t weet, "The system will advise you if you are in this situation."  Will it? Really?

What to do ... what to do ...

(Note: I had to put a space between t and weet otherwise it does this tweet)

I would just open a book and see what it says.
Good Luck

Quote from: Buzz on August 08, 2020, 06:07:09 PM
So, my benefit year ends tomorrow. I've heard of people opening new books with no problem to people just continuing to claim after their BYE, and all kinds of horror stories in between.

The DOL t weet below seems to contradict itself. But my question is this: If you don't open a new book, past weeks will count toward your normal 26 weeks after which extended benefits will kick in.

If you DO open a new book, your 26 weeks will start with that new claim and you will have a full 26 weeks of benefits to exhaust before you start using up your extended benefits. This would really only matter in the worst case scenario if we don't go back to work.

Also, referring to opening a new claim, the last sentence of the t weet, "The system will advise you if you are in this situation."  Will it? Really?

What to do ... what to do ...

(Note: I had to put a space between t and weet otherwise it does this tweet)

<img src=\"https://i.imgur.com/YvcBJnL.jpg\">

The day after your claim ends I would just call and they will check to see if you're qualified or not. If not they will open a book for you. That's what I'm doing on the 17th and been told to do so

So Wig Wag my year ending date is tomorrow August 9th, and you're saying don't open a new claim on Monday August 10th just call by phone for a supervisor?

What I did I opened a new book and called claim center next day and  I asked to be connected to level 3 and it was handled from there..

Quote from: LMR on August 08, 2020, 07:50:47 PM
So Wig Wag my year ending date is tomorrow August 9th, and you're saying don't open a new claim on Monday August 10th just call by phone for a supervisor?

Yes that's what I've been told because the computer system
Is acting up so you'll have better luck calling someone the day after your claim ends. That's what multiple people told me from UI as well as a few members on the pioneer FB page. They called up the day after ended and had a supervisor/agent open it over the phone with them.
Mine ends the 16th so that's what I'm done on the 17th

Certify your last week and then call the next day to open book. Talk to a level 3 supervisor. If you try to open book online it's going to screw up your BYE and you have to call and talk to a level 3 supervisor anyway to straighten out the dates.

Thanks, all, for your input.

Ok, so, after claiming for this week this morning, along with the notice telling me my claim has been entered for processing, I got this message:


"Important Information
Your benefit year has ended. You may file a new claim for benefits tomorrow by returning to our website and selecting the option to file a claim."

So, I guess that's what I've got to do. Wish me luck ... LOL.

good luck Buzz and other members..please keep us informed,.im lucky i guess i open 9-7-2020 so fingers crossed we be back to work that week,and just maybe by xmas the system will be fixed

Buzz I filed this morning as well,and my Benefit year ending date was today. I got the same notice as well ."File a new claim for benefits tomorrow by returning to the website and select the option to file a new claim "

Quote from: Buzz on August 09, 2020, 12:28:06 PM
Ok, so, after claiming for this week this morning, along with the notice telling me my claim has been entered for processing, I got this message:


"Important Information
Your benefit year has ended. You may file a new claim for benefits tomorrow by returning to our website and selecting the option to file a claim."

So, I guess that's what I've got to do. Wish me luck ... LOL.

Buzz I would call to file the new claim that's what a lot of others have done and said it's better than doing online. Good luck

DON'T DON'T do it online.... CALL there online system will screw you up. Plus there a waiting week now.

Quote from: WigWag on August 09, 2020, 04:10:13 PM
Plus there a waiting week now.

Where did you hear this? According to the UI website the waiting week is still waived.

My Benefit year ended 7/26 ! I opened up a new book on 7/27 . I Called and spoke to a Tier 3 person and had them extend my benefit year . I never got paid for last week ( The waiting week was supposed to be waived) so now today I went to claim my benefits and I got a note that said " You have exhausted all Unemployment benefits on your claim. We encourage you to use a One Stop Center to assist you in your Job search ! What a fiasco ! This is exhausting !! I guess I have to call again tomorrow to straighten this out . I hope it doesn't take 2 days to get through like last week !!

When you say talk to a tier 3 supervisor how do you connect to that person?

You call the regular 800 number , then after you talk to the regular operator they will tell you that that is above their job requirement and only a Tier 3 person can help you . They hook you in and usually you have to wait for a call back due to severe backlog . The Tier 3 person  called me back the next Day but it seems
That it was all for nothing .

What do you mean it was for nothing?

Did you read my previous post ? I went through all the Nonsense already . Opened a book , waited two days for them to call me back . Not supposed to have a waiting week ( Waiting week is supposed to be waived) . Haven't been paid for waiting week , Filed a claim this morning and it said my benefit year has run out after all that I went through Now I'm back at square one . That's why I said i"It was all for nothing" because i obviously Have to call them again and start the whole process over apparently. It took me 2 days to get through to them ...

Just gotta this from unemployment

Dear New Yorker:

We understand there may be confusion following the President's announcement on Saturday about additional unemployment benefits. While open questions about this announcement are resolved, please continue to certify weekly to ensure you receive your Unemployment Insurance (UI) or Pandemic Unemployment Assistance (PUA) benefits. We will process any additional benefits if/when they come due if you continue to certify.

To allow your fellow New Yorkers to reach a representative for regular UI or PUA matters, please do NOT call the DOL to inquire about the federal administration's announcement at this time.​‎

Click here to opt-in to additional updates from the NYS Department of Labor.

Just posted this in a new thread ... before I saw your post. Didn't mean to step on your toes.

     Update on opening my new book on July 20,2020. Still no money from unemployment but told it is in the system.  Review of my case just to let everyone know what I experienced with unemployment. After opening the new book and trying to certify the next Sunday unemployment said I had a break in service dating back to May 3, 2020. Even got a new monetary award notice saying my new claim start date was 5-3-20. So I never finished certifying online and decided to call unemployment. First call, week of 7-20-20, was told, " I have no idea why when you try to certify for weekly benefits you are getting the message you have a break in service and haven't claimed benefits since 5-3-20. She went on to say I will have a specialist call you could take up to 3 days. But the girl did take my weekly claim over the phone. No call back from a specialist the whole week of 7-20-20 and no money, waiting week, ect.
    Next week,starting 7-27-20 tried again to certify for weekly benefits same message as week before you have a break in service..... have not claimed benefits since 5-3-20. Tried getting through to unemployment all this week with no luck.
     The week of 8-3-20 got through to unemployment stated all I have been going through and the woman put me through to a specialist. The specialist also told me she has know idea why I am getting the break in claim message when trying to claim weekly benefits she will have to transfer me to another department who could help me. But before she did she asked me, just like the woman the week before, if I wanted to certify with her,right now, over the phone, and I did that. I was then transferred to that 3rd party who stated that there is a glitch in the system that is why you keep getting the BREAK IN SERVICE not claimed since 5-3-20 message each time I try to claim my weekly benefits. She had me on the phone, put me on hold for several minutes while she checked my payment history. She came back on the phone and said yes the record shows that you have been collecting benefits and the message, "Break in claim with the 5-3-20 date should be corrected just continue to claim weekly benefits starting Sunday.
   Week of, 8-10-20, TODAY. Tried to certify for weekly benefits,last night, Sunday. Now it is still saying that I have a break in claim but not from 5-3-20 anymore but from 7-19-20 and that you have not claimed benefits since then is this because you worked, YES or NO. How can you answer that since, apparently, as I just stated my claims where taken over the phone the last two weeks when I got through to an unemployment rep. So, TODAY, I called again, and got through, after about 2 hours. The first person I spoke with had no idea how to help me  and had me hold for a specialist. The specialist,Wendy, was very nice and looked up my claim. I explained to her all I have mentioned above. After checking my claim she said that I do not have a break in claim. Her records show  that the last 2 weeks were submitted, as I mentioned above, when I spoke with the unemployment reps and they filed my claim for me. I asked her why I have not gotten any money yet and she said it could take 3-4 weeks. She also told me to claim for this week and if asked the question about a break in claim to answer NO. She further stated that the weekly certification by phone or online is sometimes, not compatible, with current information on file. What a shock!!! So, after hanging up with her, I certified for weekly benefits and YES the break in service question came up. I answered NO as the specialist told me to and my weekly certification went through. Still no money yet for over 3 weeks lets see what happens over the next 10 days. That's my tale of whoa. Hope all fair better when opening a new book but that's what I have been through so far.

I'm not reading all that.  :rotfl: :rotfl: :rotfl:

   Must have a short attention span.

Quote from: hideout on August 11, 2020, 03:07:29 AM
   Must have a short attention span.

LOL ... I'm just kidding. I read it and I don't envy you in your IU plight. Good luck!

Buzz how did you UI experience go?

Quote from: faceit on August 11, 2020, 02:31:53 PM
Buzz how did you UI experience go?

Actually, I thought I'd put it off till mid-week, thinking the system will be under less duress. I'll let you know. Thanks for asking.

I've been calling for 2 days and can't get through ! No exaggeration,yesterday I called 25 x . Today I only called about 6x .

Quote from: Golfnut on August 11, 2020, 07:11:26 PM
I've been calling for 2 days and can't get through ! No exaggeration,yesterday I called 25 x . Today I only called about 6x .

The only way I've gotten through in the past is start calling at 7:58 a.m. and keep redialing. I usually get in the queue.

I tried that this morning. Didn't work for me .., Great minds think alike !

Quote from: Golfnut on August 11, 2020, 07:34:03 PM
I tried that this morning. Didn't work for me .., Great minds think alike !

You're not quick enough ... LOL.

 ;D

     Just got paid from unemployment today after all the trouble I encountered since opening a new book on July 20. But only got paid for last week not for the two prior weeks. Remember I was told those weeks are in the system. I'll post again if, and when, I get paid for those  two weeks.

Quote from: hideout on August 12, 2020, 04:36:14 PM
     Just got paid from unemployment today after all the trouble I encountered since opening a new book on July 20. But only got paid for last week not for the two prior weeks. Remember I was told those weeks are in the system. I'll post again if, and when, I get paid for those  two weeks.

I just don't understand why some people have no trouble and others have nothing but! Sorry for the hassle you're going through.

    Buzz I don't understand either all the trouble when opening a new claim. All I know is, after opening the new claim, 3 weeks ago, my problem started when I tried to certify for weekly benefits. It said that I had a break in claim and haven't claimed since 5-3-20 and that I should start to claim benefits starting the week of May 03, 2020. It was 7-20-20 for the new claim. Can't figure it out either.

A couple of people have told me that they did it on the phone ... automated system ... but at the end of the call were told they would get something in the mail but nothing about when to call to certify.

Hmm ...

    I also tried on the phone and got the same break in claim nonsense. I don't think it matters, phone or online. The problem is with the UI it's on their end.

So, I just opened a new claim online. Seemed to go through without a hitch, nothing about a break in claim. However, at the end it said to "validate" my claim Wed. 8/19 - Sat. 8/22 as is usual ... so I don't know if the waiting week was waived. I'll try claiming on Sunday.

Also, when I tried to log back in to see my status, it said I wasn't authorized to use this system at this time and to try again tomorrow. WTF ???

Buzz, unfortunately there will be a hitch. You have done your part so far. However, you will have to certify this new claim starting this upcoming Sunday as usual, but then the problem starts. Your start claim date will show as inaccurate and your claim will be placed on hold. You will Not receive payment as expected next week, even though you did everything correctly. You will have to call towards the end of the week to speak to a supervisor. The wait for the supervisor can be in excess of two hours. Do Not take the option to have them call you back, they will not! When you speak with the supervisor, they will correct all their problems for your claim. You will then have to re certify your initial week and it may take an additional week to see payment retroactively. I have recently experienced this. You will be frustrated, but be patient and expect these problems.   

Thanks for the heads-up, 04012013.

     Buzz I agree with 04012013. As I have been posting everything that happened to him happened to me starting on 7-20-20 when I opened my new book. But good news the two weeks I was owed week of 7-20-20 and 7-27-20 were deposited into my account this morning. I did get the extra $600 for the week of 7-20-20. Maybe the glitch in the system, which I was told was the problem by the UI rep, has been taken care of and no one else will have to go through the frustration of contacting UI to correct it. Good luck and thanks for all your good information you post here.

Quote from: hideout on August 13, 2020, 04:03:27 PM
     Buzz I agree with 04012013. As I have been posting everything that happened to him happened to me starting on 7-20-20 when I opened my new book. But good news the two weeks I was owed week of 7-20-20 and 7-27-20 were deposited into my account this morning. I did get the extra $600 for the week of 7-20-20. Maybe the glitch in the system, which I was told was the problem by the UI rep, has been taken care of and no one else will have to go through the frustration of contacting UI to correct it. Good luck and thanks for all your good information you post here.

So my year ends Sunday I have to open a new claim Monday, is it better if I call instead of opening online ?

So youre saying that we dont gave to open a new claim and just keep and can keep claiming every week? Or should we open a new claim on line once benefit year expires and all will go through with no waiting week with no problems?

     Can't really advise you either way. I opened online and had no problem until I had to certify for weekly benefits. Tried both online and by phone and had the same problems. When I did get through to the UI rep. she did say that they were having a problem with the  info. on the phone and accrual info. in your account. But,again, I encountered the problem  using both the phone and online. Good luck !!!

Quote from: wheresmymoney! on August 13, 2020, 05:44:26 PM
So youre saying that we dont gave to open a new claim and just keep and can keep claiming every week? Or should we open a new claim on line once benefit year expires and all will go through with no waiting week with no problems?

Not sure who you're asking this question of. After I claimed this past Sunday it told me that I had to open a new claim, so I did. Too early to tell about the waiting week or potential problems.

I've heard of people who were able to just keep claiming, but I followed the instructions as given by UI.

Quote from: hideout on August 13, 2020, 05:50:05 PM
     Can't really advise you either way. I opened online and had no problem until I had to certify for weekly benefits. Tried both online and by phone and had the same problems. When I did get through to the UI rep. she did say that they were having a problem with the  info. on the phone and accrual info. in your account. But,again, I encountered the problem  using both the phone and online. Good luck !!!

This is several weeks later. Hopefully the issue was corrected. Fingers crossed!

opened a new claim on 7/13/20 on-line, no money for the last 4 weeks  :crazy: tryed calling no luck, what a broken system no resolution just a bunch of finger pointing
GOOD LUCK ALL

    You have to keep calling everyday. I had a few bad days that I couldn't get through. The rep. who answered couldn't help me so you need to ask them to talk to a specialist. Took me 3 conversations since 7-15-20 and just got all my money this mourning.

Uh-oh. I knew it was too good to be true. And the odd thing was it gave me the option to Claim Weekly Benefits for the week ending 8/9 ... which I did last Sunday. Guess I'll be calling next week. Ugh!



Last day worked, 4/30. How can Effective Date be 4/27???

That's what mine looks like

I got the exact same thing. I spoke to a supervisor she set my account up when I went online it's saying Effective date 4/27/20 and Year ending date 5/2/21.Got to see if it lets me file on Sunday,then I have to call and have the dates corrected.

If the dates are wrong there going to hold your money. You can still claim ever week but you wont see any money till you call and straighten out your dates. Talk to a level 3 supervisor and don't do the option to get called back cause they never do. If you call just before 8am you should not be on hold for a long time...Good Luck

Quote from: WigWag on August 14, 2020, 06:10:54 PM
If the dates are wrong there going to hold your money. You can still claim ever week but you wont see any money till you call and straighten out your dates. Talk to a level 3 supervisor and don't do the option to get called back cause they never do. If you call just before 8am you should not be on hold for a long time...Good Luck

What voice menu prompts do you have to press to get to talk to a live person?

I guess because the state is broke Cuomo can't hire qualified programmers who actually know what the fuck they're doing. He needs a couple of Jeff Bezos' men. He's a creep but he knows how to make shit work!

When the voice prompt ask me if I want to change my address I usually hit that one ....they pick up pretty fast but when you ask them about the dates that are wrong they'll connect
you to a level 2 who will then connect you to a level 3 but then you'll have to wait to talk to a level 3.

Quote from: WigWag on August 16, 2020, 12:47:26 AM
When the voice prompt ask me if I want to change my address I usually hit that one ....they pick up pretty fast but when you ask them about the dates that are wrong they'll connect
you to a level 2 who will then connect you to a level 3 but then you'll have to wait to talk to a level 3.

Thank you.

as of this morning it is my 5th week claiming benefits (no money for 4 weeks) but my affected dates changed to 7/6/20 7/11/21 on the DOL site

the dates seem right now...hopefully they will release your money...  best of luck guys and girls

Well, I went to certify this morning and the dreaded "Break in Claim" notice came up.

Has anyone notttttt had a problem?????? It was extended with no waiting week?? So why all of this.  Has the system worked for anyone??

I had to open a new book during Easter week and if I recall correctly we got paid 2 more weeks after that. I used the email link on the UI page and stayed on top of the responses. It took me till my second claim in May once we stopped getting paid but I got paid for my waiting week and the additional 600 for all of the weeks. From what I am reading here I am one of the lucky ones.

Quote from: Hammer2161 on August 16, 2020, 11:24:19 PM
I had to open a new book during Easter week and if I recall correctly we got paid 2 more weeks after that. I used the email link on the UI page and stayed on top of the responses. It took me till my second claim in May once we stopped getting paid but I got paid for my waiting week and the additional 600 for all of the weeks. From what I am reading here I am one of the lucky ones.

My book ended today...calling tomorrow to open up a new one 🙄

It's UI antiquated system that's screwing everyone up. If you call right away and straighten things out you shouldn't have to wait that long for your money.

Currently on hold waiting for a level three. First agent said they might just extend my claim. Passed me through to a level 3 and the next two peoples weren't level 3s, now on hold for a level 3 lol

So the level 3 agent opened my new claim over the phone. He asked if I claimed this week I said yes. He asked if I got paid I said not yet I usually get paid on Tuesdays and it said my payment was released today. He back tracked the new claim to last Sunday August 10th and it will end next year. He told me my info would be updated by today once he finishes the claim and to continue to claim as of this Sunday. All he asked was the company I worked for, no last day of work or return day to work. All peachy right? Well here's the part where you get angry. He tells me My rate is 358 a week. I said how is that possible when I was making the maximum 504 a week. He said he doesn't know the answer to that and will transfer me. Now I'm being passed around from agent to agent 🤦🏻‍♂️

Wigwag, can you advise on how to get through via phone so quickly? Any tips?

Quote from: hognol on August 17, 2020, 04:18:09 PM
Wigwag, can you advise on how to get through via phone so quickly? Any tips?

I put all my info in and pressed 1 when it said to change your name and address. Then after that asked to get transferred to a level 3 agent

So he said they don't go buy 18 months they go by the highest quarter pay period. So mine was 9000 in change divide that by 26 weeks and that's how I'm at 358 instead of the 504

Quote from: WigWag16 on August 17, 2020, 05:23:56 PM
So he said they don't go buy 18 months they go by the highest quarter pay period. So mine was 9000 in change divide that by 26 weeks and that's how I'm at 358 instead of the 504

So you're not at top pay? In any case "highest quarter" is not entirely accurate. Read this:
https://www.labor.ny.gov/formsdocs/factsheets/pdfs/p832.pdf

Benefit calculator:
https://labor.ny.gov/benefit%2Drate%2Dcalculator/

If its an extension why isn't it the same amount as before? Makes no sense!

Quote from: wheresmymoney! on August 17, 2020, 08:35:45 PM
If its an extension why isn't it the same amount as before? Makes no sense!

It's not an extension. They open a new book for you so they go off the new wages you made 

Quote from: Buzz on August 17, 2020, 06:55:35 PM

Quote from: WigWag16 on August 17, 2020, 05:23:56 PM
So he said they don't go buy 18 months they go by the highest quarter pay period. So mine was 9000 in change divide that by 26 weeks and that's how I'm at 358 instead of the 504

So you're not at top pay? In any case "highest quarter" is not entirely accurate. Read this:
https://www.labor.ny.gov/formsdocs/factsheets/pdfs/p832.pdf

Benefit calculator:
https://labor.ny.gov/benefit%2Drate%2Dcalculator/

No I'm only with pioneer for a year. He said
Most people's rates will drop because of when we stopped working we didn't make a lot

Quote from: WigWag16 on August 17, 2020, 08:42:14 PMNo I'm only with pioneer for a year. He said
Most people's rates will drop because of when we stopped working we didn't make a lot

Oh, okay ... makes more sense now. Thanks.

Quote from: Buzz on August 17, 2020, 09:00:59 PM

Quote from: WigWag16 on August 17, 2020, 08:42:14 PMNo I'm only with pioneer for a year. He said
Most people's rates will drop because of when we stopped working we didn't make a lot

Oh, okay ... makes more sense now. Thanks.
[/quote

Yeah so now that that headache is settled, just waiting on pioneer to still call me on when to come in for the refresher

Quote from: WigWag16 on August 17, 2020, 09:17:18 PM

Quote from: Buzz on August 17, 2020, 09:00:59 PM

Quote from: WigWag16 on August 17, 2020, 08:42:14 PMNo I'm only with pioneer for a year. He said
Most people's rates will drop because of when we stopped working we didn't make a lot

Oh, okay ... makes more sense now. Thanks.
[/quote

Yeah so now that that headache is settled, just waiting on pioneer to still call me on when to come in for the refresher

If i was at top
Pay I woulda got the 504, the only good thing they did for me today was push my day back a week so I don't have the waiting week. The sucky part is I'm stuck with 358 till next August

What happened to the best of the 5 quarters.   

Quote from: yabba on August 17, 2020, 10:22:21 PM
What happened to the best of the 5 quarters.

The Basic Base Period is the first four of the last five completed calendar quarters before the quarter in which you file for benefits.

The Alternate Base Period is the last four completed calendar quarters before the quarter in which you file for benefits.

im confused....  should we be ok with using jan-march 31-2020   that would get us max

Quote from: yabba on August 17, 2020, 11:33:32 PM
im confused....  should we be ok with using jan-march 31-2020   that would get us max

I don't think you have a choice. All I did was tell them the company I worked for, my last day of work and that's how I got 358. I assume they ran it back
From April-November which is 26 weeks. My highest quarter was 9,308 which divided by 26 is 358. If i was at top pay I woulda got the 504. The only good thing they did was start my
Claim last week so I don't have the waiting week.

Quote from: WigWag16 on August 17, 2020, 11:38:17 PM

Quote from: yabba on August 17, 2020, 11:33:32 PM
im confused....  should we be ok with using jan-march 31-2020   that would get us max

I don't think you have a choice. All I did was tell them the company I worked for, my last day of work and that's how I got 358. I assume they ran it back
From April-November which is 26 weeks. My highest quarter was 9,308 which divided by 26 is 358. If i was at top pay I woulda got the 504. The only good thing they did was start my
Claim last week so I don't have the waiting week.

what a horrible system...let just hope we are behind the wheel 9-10-2020

right now we are behind the eight ball...but I like your thoughts better

Tried calling at 7:15 p.m. figuring a lot of people wouldn't know about the extended hours. WRONG! Couldn't even get in the queue. Too busy, call back another time. UGH!!!

Finally got thru today. Waited almost 2 hours. They said my dates were wrong. He said I was probably right but they had it wrong. Been waiting 6 weeks for money. He said I should get all my money owed to me by tomorrow.

Quote from: yabba on August 17, 2020, 11:33:32 PM
im confused....  should we be ok with using jan-march 31-2020   that would get us max

It's not based on the highest quarter. It's based on 4 out of 5 quarters. Use the calculator I posted above.

You'll get $504.

Quote from: Buzz on August 18, 2020, 11:46:06 AM

Quote from: yabba on August 17, 2020, 11:33:32 PM
im confused....  should we be ok with using jan-march 31-2020   that would get us max

It's not based on the highest quarter. It's based on 4 out of 5 quarters. Use the calculator I posted above.

You'll get $504.

thanks buzz   a little good news when the time comes... hope you get your UE straightened out soon

Quote from: yabba on August 18, 2020, 12:17:00 PM

thanks buzz   a little good news when the time comes... hope you get your UE straightened out soon

Actually, I was on hold with them as I was reading your post. Got through fairly easily and after I spoke to the first person I was on hold about a half hour for the one she switched me over to.

She said she straightened it out and it should show in my account tomorrow. However, she said that I would have a waiting week (last week).

Her explanation didn't really make sense. She said when I initially started claiming I had an open claim and started getting paid right away and the waived waiting week was only for new claims back then but being I was just coming off a claim there would be a waiting week. Makes no sense to me but whatever. Just hoping she straightened out the dates as she said. I'll know tomorrow.

By the way, she said they had "bots" processing the claims and that's why the dates were getting screwed up. That's why I say the state needs to hire some of Amazon's programmers. Millions more transactions per day than UI and the site is virtually flawless.

Hopefully your good to go now.    Did you say 9-10 return to work or did they ask lack of work. 

Quote from: yabba on August 18, 2020, 03:35:16 PM
Hopefully your good to go now.    Did you say 9-10 return to work or did they ask lack of work.

I had a girl just now who didn't know how to put me through to a level 3. I hung up on her called again got to a level 2 she said that she sees an issue because they weren't supposed to backtrack it a week because it overlaps the one I had open last week. So she put me through to a level 3 and I'm waiting 🤦🏻‍♂️. She said because yours started last year on the 12th and ended on the 16th and they started the new one on the 10th instead of the 17th 🤦🏻‍♂️. The guy before her said we have to wait for either a denial/acceptance letter and a letter of how much we are getting because my weekly/yearly rates are both reading 0.00 although the dates are correct  🤦🏻‍♂️

Just got through to a level 3 after waiting for an hour an 9 minutes. She said although it's saying 0.00 for the year and weekly its showing 358 on their end. Keep claiming on Sunday and I asked so when I claim Sunday I should get paid Tuesday she said yes. Then i asked about the Trump money and she said it says on the website not to ask them about that lol

None of these "specialists" seem to be on the same page yet they all speak so authoritatively. The answers you get depends on the person you talk to. Unreal.

Quote from: WigWag16 on August 18, 2020, 05:08:40 PM
Just got through to a level 3 after waiting for an hour an 9 minutes. She said although it's saying 0.00 for the year and weekly its showing 358 on their end. Keep claiming on Sunday and I asked so when I claim Sunday I should get paid Tuesday she said yes. Then i asked about the Trump money and she said it says on the website not to ask them about that

You cant make this s**t up. lol

Quote from: WigWag on August 18, 2020, 06:13:37 PM

Quote from: WigWag16 on August 18, 2020, 05:08:40 PM
Just got through to a level 3 after waiting for an hour an 9 minutes. She said although it's saying 0.00 for the year and weekly its showing 358 on their end. Keep claiming on Sunday and I asked so when I claim Sunday I should get paid Tuesday she said yes. Then i asked about the Trump money and she said it says on the website not to ask them about that

You cant make this s**t up. lol

Cuomo must have some HIGH qualifications to work for unemployment when they don't even know how to transfer you to another agent.....true story, And people wonder why we are bitching to go back to work

and you see nothing anymore on the news about the mess...makes people think UE is working fine and we are getting paid easily....smh   fake news

I'm going to see what happens Sunday and if there's money Tuesday. If not I'll probably contact Mike Reilly. A while ago he posted on Facebook that he would try to assist with UI problems.

If anybody else wants to do the same, here >>> http://mikewreilly.com/help/

We are continuing to work on your application and are determining the amount of benefits you will receive. You may get a call from us if we require further information.

It is now time to take the next step and certify your claim to get your benefits. You can do this in one of two ways:

The easiest way is online. Please go to www.labor.ny.gov/signin and sign into your account. From your "Account Overview" page, click on the "Unemployment Services" button, then "Certify to Claim Your Weekly Benefits Here" and follow the instructions. It is important that you continue to do this every week.
You can also certify for weekly benefits by phone at 888-581-5812.
When your status changes, the next message you will receive is that your claim is ready to be paid. 

Please be assured that you will receive all the benefits you are eligible for. Thank you for your continued patience and understanding.

Yep, WigWag16, that's the message I get too. Except I did certify online for the week ending the 16th, even though the "specialist" told me she did it for me, (she apparently didn't), so it doesn't show me the second part of what you posted any more. >:(

Quote from: Buzz on August 19, 2020, 05:09:13 PM
Yep, WigWag16, that's the message I get too. Except I did certify online for the week ending the 16th, even though the "specialist" told me she did it for me, (she apparently didn't), so it doesn't show me the second part of what you posted any more. >:(

Yeah I claimed myself on Sunday the 16th...then the 17th when they opened my new one they backdated it to the 10th so I don't have a waiting week this week. I'm guessing in the next few days it's going to go from 0.00 dollars to 358(horrible) they said claim this coming Sunday and I should get paid on Tuesday as usual. I won't hold my breath l. Was yours saying 0.00 as well and did it change ?

Quote from: WigWag16 on August 19, 2020, 06:23:38 PM
Was yours saying 0.00 as well and did it change ?

Yep. Still showing zeroes.

Quote from: Buzz on August 19, 2020, 08:14:15 PM

Quote from: WigWag16 on August 19, 2020, 06:23:38 PM
Was yours saying 0.00 as well and did it change ?

Yep. Still showing zeroes.

And you didn't get paid on the new claim yet ?

So if your benefit year ends on the 23rd can u certify on the 23rd then year is expired? Then monday you call?

Yes.   But it seems calling or online gets you nowhere.   It's a mess ... how they can't fix the system is beyond me. 

Has anyone gotten paid since opening a new book recently in the last few weeks?

Quote from: WigWag16 on August 19, 2020, 10:58:04 PM
Has anyone gotten paid since opening a new book recently in the last few weeks?

ggod question! Has the system worked for anyone at all?

it took 5 week and a email to Nicole Malliotakis office to get all my money paid for waiting week cleared today

victoria.boyle7506@gmail.com

Quote from: OnTime on August 20, 2020, 12:50:21 AM
it took 5 week and a email to Nicole Malliotakis office to get all my money paid for waiting week cleared today

Got a lot of help from her office with problems with Build It Back after Sandy. Actually, it was her then Chief of Staff, Paul Marrone, who happens to be the nephew of one of our drivers, who got things done.

Finally got paid today. July 6th I opened new book.

Did u get everything owed you from July 6th? If so did you also get the extra $600 for 3 weeks?

Quote from: PROUD MEMBER on August 21, 2020, 04:24:59 AM
Did u get everything owed you from July 6th? If so did you also get the extra $600 for 3 weeks?

Here's an update. So I went on today and it shows my weekly/yearly benefit has changed from 0.00 to 358 along with the total amount. It also says my paid waiting week was processed today.
You last certified for benefits for the week ending 08/16/2020.
Your unpaid waiting period was processed on 08/20/2020.

So according to this I shouldn't have any issues claiming this Sunday and getting paid Tuesday

I guess 358 is better than 0.00 and that's before tax so more like 325 lol

Has anyone at all recently opened a new book on line sucessfully?

Quote from: wheresmymoney! on August 23, 2020, 04:03:50 PM
Has anyone at all recently opened a new book on line sucessfully?

Heard a lot of people have been having more success on the phone. I opened mine over the phone this past Monday. All my information was updated Thursday. It said my waiting week was processed already. I claimed today and it said it will process the next business day. So as long as it gets released tomorrow as usual I'm good to go on my new claim but I recommend doing it on the phone.

Quote from: Buzz on August 19, 2020, 05:09:13 PM
Yep, WigWag16, that's the message I get too. Except I did certify online for the week ending the 16th, even though the "specialist" told me she did it for me, (she apparently didn't), so it doesn't show me the second part of what you posted any more. >:(

So buzz were u able to claim this morning?

Is the last day of work when you open a new claim April 30th?

Quote from: wheresmymoney! on August 23, 2020, 04:36:02 PM
Is the last day of work when you open a new claim April 30th?

Yes and they backdated my start claim a week so I didn't have a waiting week

Quote from: wheresmymoney! on August 23, 2020, 04:33:07 PM
So buzz were u able to claim this morning?

Yes, I was able to claim but I don't know if it means anything. Also claimed last week, 8/16 and it doesn't show in my payment history. It has the week before that, 8/9 and says "Last day worked." UGH!

My start date says 8/3 but should be 8/10 ... thought that's how I would get paid for the waiting week but  I haven't gotten anything yet!

Talked to a driver yesterday who got a letter from DOL requiring him to submit a copy of 2 forms of ID ... like license, SS card etc. Very unusual. Anybody else have this happen?

Quote from: Buzz on August 23, 2020, 07:33:24 PM

Quote from: wheresmymoney! on August 23, 2020, 04:33:07 PM
So buzz were u able to claim this morning?

Yes, I was able to claim but I don't know if it means anything. Also claimed last week, 8/16 and it doesn't show in my payment history. It has the week before that, 8/9 and says "Last day worked." UGH!

My start date says 8/3 but should be 8/10 ... thought that's how I would get paid for the waiting week but  I haven't gotten anything yet!

Hey Buzz, I called Monday and opened my new claim 8/17 but they back tracked it to 8/10 so I wouldn't have a waiting week. Thursday my claim went from 0.00 Dollars to 358 and 10,000 for the year. My viewed payments had the last week I claimed on my old claim 8/16 and then above that had waiting week 8/20 PROCESSED. I claimed today as usual with the usual questions and then it said your claim is in processing and will be processed in the next business day. So thats how it was even with my old claim. My claim was released on Monday's and paid on Tuesday's so hopefully it remains the same with the new claim. Shall see what happens tomorrow.

Well, I was all ready to start dialing and re-dialing DOL at 7:55 this morning but before doing so I checked my payment history once again. And what to my wondering eyes should appear? It looks like my account somehow got straightened out. As of last night it did not show any payment for 8/16. This morning, not only was that reflected, but I was surprised that this past Sunday's claim is already paid!

Although it shows 8/9 as "Last week worked" it was actually the last day of my previous claim and I did get paid for that week. Being they back dated the start date to 8/3 (instead of 8/10) I did not lose a week, i.e., no waiting week. Phew!


However, it started out as 104 "Effective Days." Unemployment is based on 4 days per week. 104 divided by 4 is only 26 weeks ... which is the usual. Where are the extended benefits???








However, it started out as 104 "Effective Days." Unemployment is based on 4 days per week. 104 divided by 4 is only 26 weeks ... which is the usual. Where are the extended benefits???

Quick update I checked today it said my payment was released, hopefully I get paid tomorrow and opening up the new claim went off without any problems opening it by phone.

Quote from: Buzz on August 24, 2020, 02:11:52 PM
Well, I was all ready to start dialing and re-dialing DOL at 7:55 this morning but before doing so I checked my payment history once again. And what to my wondering eyes should appear? It looks like my account somehow got straightened out. As of last night it did not show any payment for 8/16. This morning, not only was that reflected, but I was surprised that this past Sunday's claim is already paid!

Although it shows 8/9 as "Last week worked" it was actually the last day of my previous claim and I did get paid for that week. Being they back dated the start date to 8/3 (instead of 8/10) I did not lose a week, i.e., no waiting week. Phew!



<img src=\"https://i.imgur.com/ztFrgCU.jpg\">

Congrats lol I'm jealous of your 504 I got 358....does yours say direct deposit all the way at the end to the right or is it blacked out

Quote from: WigWag16 on August 24, 2020, 02:15:21 PM
Congrats lol I'm jealous of your 504 I got 358....does yours say direct deposit all the way at the end to the right or is it blacked out

Yes, it says Direct Deposit. If you don't see that on the pic I posted maybe it's the way your phone is rendering it. Try looking at your account on another device, preferably a computer.

Quote from: Buzz on August 24, 2020, 02:21:05 PM

Quote from: WigWag16 on August 24, 2020, 02:15:21 PM
Congrats lol I'm jealous of your 504 I got 358....does yours say direct deposit all the way at the end to the right or is it blacked out

Yes, it says Direct Deposit. If you don't see that on the pic I posted maybe it's the way your phone is rendering it. Try looking at your account on another device, preferably a computer.

Thanks Buzz...I flipped it and saw it says direct deposit. So i should be getting paid tomorrow as usual given it was released today. Thank God I opened up the new claim last Monday and saw no issues with it.....btw how do i post a photo in here with it appearing. I click attachment and add it from my phone and. It never shows lol

Can't post a photo on here for some reason BUT this is what I see on my new claim.....given it shows this then there were no issues with the new claim and the money will be in my account tomorrow given it says it was released today


Week Ending   Total Amount   Net Amount   Effective Days   Release Date   Type
08/23/2020   $358.00              $358.00             4                    08/24/2020   Direct Deposit
08/16/2020   $0.00              $0.00             4                    08/20/2020   Last week worked

Anyone ever hear of it asking for a pin number? Ive never had a pin number that i know of? 

Quote from: wheresmymoney! on August 24, 2020, 02:44:13 PM
Anyone ever hear of it asking for a pin number? Ive never had a pin number that i know of?

It's the same 4 digit pin you set up your UI account with

Jeeze dont remember ever having one

Quote from: wheresmymoney! on August 24, 2020, 02:58:08 PM
Jeeze dont remember ever having one

You ever call up and you put your SSN in then your 4 digit pin ID? It's that same one

Buzz, you must first exhaust the initial 26 weeks of unemployment before you are eligible for either of the two extensions. The 13 week extension under the Cares act will be applied first but if I remember correctly that eligibility ends on Dec. 27th 2020. There is also an extra 20 weeks being afforded through NY State but that will be the last extension applied. As if it wasn't confusing enough already. Glad you guys are getting your money.

On hold to speak with next tier person holding long time it says they can call u back and you wont lose place on line.  Is this true or should i just hold

Quote from: wheresmymoney! on August 24, 2020, 03:34:14 PM
On hold to speak with next tier person holding long time it says they can call u back and you wont lose place on line.  Is this true or should i just hold

Happened to me once when they called back
And another when they didn't. You're better off staying on hold as annoying as it sounds

Quote from: Hammer2161 on August 24, 2020, 03:30:58 PM
Buzz, you must first exhaust the initial 26 weeks of unemployment before you are eligible for either of the two extensions. The 13 week extension under the Cares act will be applied first but if I remember correctly that eligibility ends on Dec. 27th 2020. There is also an extra 20 weeks being afforded through NY State but that will be the last extension applied. As if it wasn't confusing enough already. Glad you guys are getting your money.

Yes, and that being the case, I don't see why we had to open new claims. There was supposed to be a total of 52 - 59 weeks of extended benefits. I don't get it.

Quote from: wheresmymoney! on August 24, 2020, 02:58:08 PM
Jeeze dont remember ever having one

If you forgot it, you'll have to call to get another. But if you've been claiming on the phone all along, it's the same 4 - digit number you used to enter your claim.

That seems to be the one of the many flaws in all of this. " If your benefit year expires you must open a new claim." Last time I checked 59 weeks is longer than a year so eventually it would seem everyone is going to face that problem. You would think they would just change the effective days to 236 and be done with it.

Got the pin holding an hour and a half.  They keep saying theyll call back its tempting but im 😨

Quote from: Hammer2161 on August 24, 2020, 04:00:20 PM
That seems to be the one of the many flaws in all of this. " If your benefit year expires you must open a new claim." Last time I checked 59 weeks is longer than a year so eventually it would seem everyone is going to face that problem. You would think they would just change the effective days to 236 and be done with it.

Well yeah but it's unemployment so they can't make sense of it lol. So technically nobody is getting an "extension" surely if we did I'd be getting the 504 still
Not 358 lol. But it keeps saying we got extended the additional weeks but they keep making us open a new claim

I still dont understand why u are not getting 504

I n hold for 2 hours is this normal??

It took me three different calls each over an hour,the last was 1hr45mins.The last level 3 person was great.She understood exactly what I needed.She said a lot of these level 3 operators are new hires and were only given a crash course on what to.They're just a a little overwhelmed and don't know the system like the regular Dept.of labor employees.Hang in there

Quote from: wheresmymoney! on August 24, 2020, 04:26:29 PM
I still dont understand why u are not getting 504

I'm only with pioneer for a year but they said that they go by 4 quarters and take your highest quarter. My highest quarterly wage was like 9 thousand in change so that's why I'm getting 358

Quote from: wheresmymoney! on August 24, 2020, 04:26:29 PM
I still dont understand why u are not getting 504

And this is going to be my total amount for the whole claim till next August 🤦🏻‍♂️

Quote from: wheresmymoney! on August 24, 2020, 04:53:58 PM
I n hold for 2 hours is this normal??

A  sadly that's normal even if you call at 8am

If i hang up and call again not sure where ill be

Su supervisor opened new claim after 2 hours on hold.  Asked if due to covid or lack of work i said its both lol  lack of work bcz of covid.  She said no waiting week  i should certify sunday
  Fingers crossed!

My UI money was in my account this morning thank God lol. No issues opening the new claim this week

I'm happy for you, will be following in your footstep soon enough...

So three days after opening new claim over the phone still saying 0 that theyre still working on determining amount? Should i call again?

Opened a new claim 8/24. Had the same problem as everyone else with benefit year ending 5/3 and break in claim. Tier 3 rep changed it for me and the benefit year ending now reads 8/22/2021. However, she told me I would receive the max but my weekly benefit amount reads zero. WTF?

it usually takes the whole week to finalize on a normal claim opening..i would give it to monday ,hopefully tomorrow they will catch up...

When i opened the claim she said to certify on sunday. I hope its all correct by then. If its not right tomorrow should i call?

Quote from: wheresmymoney! on August 27, 2020, 11:46:59 AM
So three days after opening new claim over the phone still saying 0 that theyre still working on determining amount? Should i call again?

No. I opened one last Monday the 17th but they backdated it to the 10th so I missed the waiting week. Thursday the 20th my weekly and yearly benefits changed from 0.00 to my actual rates.

I opened on the 24th but she dated it 17th so id miss the waiting week.  It's Thursday so im getting worried since its still 0. Ill give til tomorrow hopefully it will be finished will be right! :crazy:

Quote from: wheresmymoney! on August 27, 2020, 03:10:00 PM
I opened on the 24th but she dated it 17th so id miss the waiting week.  It's Thursday so im getting worried since its still 0. Ill give til tomorrow hopefully it will be finished will be right! :crazy:

Exactly the same with me

Anyone know if you are suppose to lose a weeks pays when you open a new book with UP?

Quote from: docjones on August 27, 2020, 06:06:01 PM
Anyone know if you are suppose to lose a weeks pays when you open a new book with UP?

No waiting week. The way they have been doing it ... for myself and others ... is back-dating your claim one week so you don't lose a week.

Quote from: hognol on August 27, 2020, 03:52:33 PM

Quote from: wheresmymoney! on August 27, 2020, 03:10:00 PM
I opened on the 24th but she dated it 17th so id miss the waiting week.  It's Thursday so im getting worried since its still 0. Ill give til tomorrow hopefully it will be finished will be right! :crazy:

Exactly the same with me

From my experience and what I heard from others, this gets corrected after the second week you certify. Check on Tuesday ... you should be good, else you'll have to call.

No waiting week. The way they have been doing it ... for myself and others ... is back-dating your claim one week so you don't lose a week.
[/quote]


Thanks for the reply, I had to open a new book on 8/9.  I was never paid for the week 9th-16th. I just recieved paymeant for 17th-23rd. will I get reimbursed for this lost week?

Quote from: Buzz on August 27, 2020, 07:08:45 PM

Quote from: hognol on August 27, 2020, 03:52:33 PM

Quote from: wheresmymoney! on August 27, 2020, 03:10:00 PM
I opened on the 24th but she dated it 17th so id miss the waiting week.  It's Thursday so im getting worried since its still 0. Ill give til tomorrow hopefully it will be finished will be right! :crazy:

Exactly the same with me

From my experience and what I heard from others, this gets corrected after the second week you certify. Check on Tuesday ... you should be good, else you'll have to call.

buzz i guess what im asking is will i get paid Tuesday? Or no if its still at 0 tomorrow?

Quote from: docjones on August 27, 2020, 07:53:07 PM
Thanks for the reply, I had to open a new book on 8/9.  I was never paid for the week 9th-16th. I just recieved paymeant for 17th-23rd. will I get reimbursed for this lost week?

Okay, so 8/9 was a Sunday, the last day of your book. I'm assuming you claimed and got paid for the week ending 8/9, yes? And you opened a new claim on 8/10, yes?

So you're saying you got paid for the week ending the 23rd but not the week ending the 16th? I think you should call.

Quote from: wheresmymoney! on August 28, 2020, 01:31:53 AM
buzz i guess what im asking is will i get paid Tuesday? Or no if its still at 0 tomorrow?

I'm saying, from my experience and what I've heard from others, you may not see any payment for 2 weeks ... in your case, you will claim this week, the 30th, and again on Sept. 6. You may not see any money until Sept. 8. Of course, you could call if you want.