Driver :my bus is losing power and there's a check engine light on,what should I do,call the shop , ok copy

Now the fun begins.,

GM: who did I u speak with in the shop? Steve?

Driver: I spoke with Dave the mechanic,

GM: why did you not speak to Steve , Driver:Steve not answering phone Dave did.
GM: did I not tell you at refresher that u should talk to Steve

Bizzaro world for sure
Can't even respond to that

Steve who? 

Supervisor/Manager 101.
Discipline in private, praise in front of others.
Not for the whole company to hear.